Privacy Policy

1. Who We Are

Tourist Guide Sarajevo is a tourism and tour-guiding service based in Sarajevo, Bosnia & Herzegovina. We offer private guided tours, day trips, and can connect you with trusted local transportation partners for airport transfers and private rides.

Contact:
Email: info@touristguide-sarajevo.com
Phone: +387 61 559 916
Location: Sarajevo, Bosnia & Herzegovina

2. Information We Collect

Depending on how you interact with our website, we may collect:

• Contact details — name, email address, phone number, and WhatsApp number when you submit a form or message us.
• Booking information — preferred tour date, group size, hotel or pickup location, special requests, and language preferences.
• Transfer requests — flight details, arrival time, destination address, and passenger count when you request airport or private transportation.
• Communications — messages you send by email, contact form, or WhatsApp, including any information you choose to share.
• Technical data — IP address, browser type, device information, pages visited, and approximate location derived from IP (via analytics cookies, if enabled).

We do not intentionally collect sensitive personal data unless you voluntarily provide it (for example, accessibility needs relevant to a tour).

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide quotes for tours or transfers
• Confirm bookings, arrange pickup times, and deliver our services
• Communicate with you before, during, and after your visit to Sarajevo
• Improve our website, tour offerings, and customer experience
• Comply with legal obligations and protect against fraud or misuse
• Analyse website traffic and performance when analytics cookies are accepted

4. Legal Basis for Processing

We process personal data on the following bases:

• Contract — to prepare and fulfil a tour or transfer booking you request.
• Legitimate interests — to operate and improve our business, respond to enquiries, and maintain website security.
• Consent — for optional analytics cookies and, where required, marketing communications.
• Legal obligation — where we must retain records for tax, accounting, or regulatory purposes.

5. WhatsApp & Third-Party Messaging

When you contact us via WhatsApp or click a WhatsApp link on this website, you are redirected to WhatsApp (Meta Platforms). Messages sent through WhatsApp are processed according to WhatsApp's own privacy policy. We recommend not sharing more personal information than necessary when initiating contact.

We use WhatsApp to confirm availability, share meeting points, and coordinate tours or transfers. Message content is stored on your device and on WhatsApp's servers; we retain only what is needed to manage your booking.

6. Sharing Your Information

We do not sell your personal data. We may share information with:

• Transportation partners — when you book an airport transfer, we share relevant details (name, phone, flight time, destination) with our trusted local driver or transfer provider.
• Service providers — email hosting, website hosting, analytics (if enabled), and payment processors when applicable.
• Authorities — if required by law or to protect our legal rights.

All partners are expected to handle data securely and only for the purpose of delivering the requested service.

7. Cookies & Analytics

Our website uses essential cookies for basic functionality and, with your consent, analytics cookies to understand how visitors use our pages. For full details on cookie types, duration, and how to manage preferences, please see our Cookie Policy.

8. Data Retention

We retain enquiry and booking records for as long as needed to fulfil our services, handle follow-up questions, and meet accounting or legal requirements — typically up to 6 years for financial records and 2 years for general enquiries unless a longer period is required by law.

9. Your Rights

Depending on applicable law (including GDPR where relevant), you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal retention requirements
• Object to or restrict certain processing
• Withdraw consent for optional cookies or marketing at any time
• Lodge a complaint with a supervisory authority in your country of residence

To exercise these rights, contact us at info@touristguide-sarajevo.com. We will respond within a reasonable timeframe.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. International Visitors

Our services are offered to visitors travelling to Bosnia & Herzegovina. If you contact us from outside the EU/EEA, your information may be transferred to and processed in Bosnia & Herzegovina or other countries where our service providers operate, always with appropriate safeguards where required.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after updates constitutes acceptance of the revised policy.

13. Contact Us

For privacy-related questions or requests, please contact:
info@touristguide-sarajevo.com